A person reads every email. Usually answered within one business day.
Support
Include your order number and what's happening. If it's about the guarantee, you don't need to build a case — just say you want the refund.
What we can help with fastest
- Where your order is, or changing an address before it ships
- Starting a 100-night refund
- How to run a session, and what it should feel like
- Whether it's appropriate for you given a medical condition — we'll tell you honestly, including when the answer is "ask your doctor first"
One thing we can't do
We can't tell you whether you have sleep apnea, and we won't guess. If your snoring has pauses in it, if you wake up gasping, or if you're exhausted during the day, that's a conversation for a doctor and a sleep study — not for us.
Trade name: NOXWELL. Support is handled by email; we don't run a phone line, because a queue and hold music would be a worse experience than a written answer from someone who read your order.