Privacy policy

This page explains what we collect when you buy from NOXWELL, why we collect it, and what you can ask us to do with it.

What we collect

When you place an order we collect your name, email address, shipping address, phone number if you give one, and the details of what you bought. Card details go straight to our payment processor — we never see or store your full card number.

When you browse the store we collect standard technical information: IP address, browser and device type, the pages you visit and how you arrived. This comes from cookies and similar technology.

Why we collect it

To take payment, ship your order and tell you where it is.
To answer you when you write to support.
To handle returns under our 100-night policy.
To spot fraudulent orders and chargebacks.
To measure which ads and pages actually lead to orders.

Who we share it with

Only the companies that make the order happen: Shopify (the store and checkout), our payment processors, the carrier delivering your parcel, our email provider, and analytics and advertising platforms such as Meta and Google. Each one gets only what it needs to do its part.

We do not sell your personal information.

Discreet by default. Nothing on the outside of the parcel says what is inside, and the descriptor on your card statement does not name the product. That is a deliberate choice, not a side effect.

Advertising and cookies

We use cookies and pixels from advertising platforms to understand which ads work. You can turn off cookies in your browser, and you can opt out of interest-based advertising through your device settings or the platforms themselves. Turning them off does not stop you ordering.

How long we keep it

Order records are kept for as long as tax and accounting rules require. Support emails are kept while they are useful to answer follow-up questions. Marketing contacts are kept until you unsubscribe.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. If you are in California, the EU or the UK you have specific statutory rights to do this. Write to support@noxwell.com and we will answer within 30 days.

To stop marketing email, use the unsubscribe link at the bottom of any message. That does not affect emails about an order you have placed.