Refund policy

The short version

You have 100 nights from delivery to decide. If QuietWave Pro hasn't made a difference, email support@noxwell.com and we refund you.

The device can be used. It has to be — that's the entire point of a 100-night trial.
No restocking fee, and no deduction for the shipping we paid to get it to you.
You don't have to justify it. "It didn't work for me" is a complete reason.

If your guarantee headline and your refund policy disagree, the policy is the truth. So we wrote this page to say exactly what the headline says.

How to start a return

Email support@noxwell.com with your order number and the words "100-night refund". That's enough. We reply within one business day with next steps.

Depending on the situation we may not need the device back at all. If we do, we'll send you the return address. Return shipping inside the US is on us.

When the money arrives

Refunds are issued to the original payment method within 5–10 business days of approval. Bank posting times vary after that and are outside our control.

Damaged, wrong or missing items

If your order arrives damaged, incomplete or incorrect, email us with a photo within 14 days of delivery. We replace it at our cost. This is separate from the 100-night guarantee and doesn't use it up.

Lost or stolen packages

If tracking says delivered and you don't have it, tell us. We'll open a carrier trace and, if it doesn't resolve, we'll reship or refund. We don't hide behind "carrier responsibility" for something you paid us for.

Cancelling before it ships

Email us as soon as possible. If the order hasn't been handed to the carrier, we cancel and refund in full. If it has already shipped, use the 100-night guarantee instead — it covers you either way.

Accessories

Unopened items can be returned within 100 nights for a full refund. Opened items can't be returned for hygiene reasons, but if a pack is defective we replace it.

Exceptions

We reserve the right to decline refunds in cases of demonstrable abuse — for example, repeated ordering and refunding of the same item across multiple orders. This is not a loophole for ordinary use, and it has never been applied to someone who simply didn't get the result they wanted.