Shipping policy
Where we ship
Currently the United States only, including Alaska, Hawaii and APO/FPO addresses. We'd rather run one market properly than four badly.
Cost
Shipping is free on every order. There is no minimum, and no surcharge added at checkout. The price you see on the product page is the price you pay.
Processing and delivery
- Processing: 1–2 business days after you order.
- Delivery: typically 5–9 business days after dispatch.
Orders placed on weekends or US public holidays begin processing the next business day. During launch periods or severe weather, processing can take a day or two longer — if that happens to your order, we email you rather than let you wonder.
Tracking
You get a tracking link by email as soon as your parcel is handed to the carrier. If 48 hours pass with no tracking movement, email us and we'll chase it.
Discreet packaging
Every order ships in a plain unmarked outer box. There is no branding, no product name and no description of contents on the outside. The packing slip inside lists the items; the outside does not.
If something goes wrong in transit
If tracking shows delivered and the parcel isn't there, or if it arrives damaged, email support@noxwell.com. We open a trace with the carrier and, if it isn't resolved, we reship or refund. Handing a parcel to a carrier doesn't end our responsibility to you.
Wrong address
If you notice a mistake in your address, email us immediately. Before dispatch we can correct it. After dispatch we can only wait for the parcel to return to us, at which point we reship at no cost to you.